FREQUENTLY ASKED QUESTIONS

We are a small company, before you send a question to us, please

see if you can find your answer in the FAQ below.

When purchasing or before purchasing products

I did not get my login details after purchase!

Please have a look in your spam filter in your mail. Your welcome mail and credentials might have ended up in there.

Maybe a silly comment, but sometime the auto system set another email, right before you are clicking NEXT - have you looked into that email box as well :)

and/or

Sometimes the system dosent do what we tell it to do - sorry for that.

Maybe we haven’t fed the system with enough chocolate :)

Please Click here to get to the login -> there you push “Forgot password” and you will get a email to set a new password, so you can log in.

How long do I have access to the courses, recipes and products (Membership, Subscription & Purchase) ?

This depends on if you have a Membership, Subscription or have bought the whole course at once.

Membership and Subscription - as a Member at Chef Jungstedt you are free to opt-out when ever you want.

How to do it?

Log in - Go to Manage My Account - look for the tab Billing & Subscription - there you can manage all your Memberships and Subscriptions

Purchasing courses, recipes and products - If you buy the packages, pay the full price and/or take advantage of our instalment plan - you will lifetime access to your products.

It says my phone number is incorrect? What do to?

When you purchase an item in our shop you need to add your phone number and you need to add it correct.

The right way to enter you number is with your country code included like this: ex +46739332666

What is my country code? Click here and you will have access to the list of codes

How do I access my course/product after purchase?

If you purchased a course or recipe, please go to the login page and type in your login details email and password that you should have received in your welcome mail.

Go to "My courses" You should see all of your purchased courses in this section.

If you do not see your course here, please read the section "I can not access the courses and/or recipes" further down on this page.

You will find the log in page here ->

What currency is $ & € standing for?

Chef Jungstedt is selling the courses in USD - American Dollar and in € - Euro

How much do a item cost in my currency?

The easiest way to find out how much an item from Chef Jungstedt will cost you, in your own currency - is to use Google for help -> click here and adjust to your currency.

Just to remind you that your bank is the one that is setting the rate of your currency when you buy items from Chef Jungstedt and some banks take a small fee if you need to convert to your own currency.

Payment

iDeal and Paypal in the Netherlands?

We have noticed that our members that have payed with iDeal through Paypal sometime do not work. Paypal tells you the transaction goes through BUT after a couple of hours/days Paypal refund the money to you, with out any explanation.

Do to that, our systems do not get any notification about a transaction and therefore you will not get access to your courses and/or recipes.

Solution? Pay with Credit Card or PayPal direct

What can I pay with?

At Chef Jungstedt you can use your Debit/Credit card and you can also go through PayPal.

Our Card provider is Stripe.

After I have purchased a product

I can not log in

Sometime the technical part can play you jokes, especially when it did work yesterday :)

Therefore we would like to give you some tips and trix how to handle this situation by your self:

I can not get logged in:

1. Are you 100% sure you are using the right email adress and/or password?

Sometime the systems automatically save your info and it gets wrong.

Please typ, not copy paste, the email and the password in and try again.

2. Sometimes Google Chrome work in mysterious ways, so either you clean your cache (browser history) and or change browser to see if it works better.

3. If it still dosen't work, push the big button below to get assistance and we will assist you.

I can not access the courses and/or recipes

Damm it - it did work so great the other day!!!

All system works in mysterious ways sometime.

Therefore we would like to give you some tips and trix how to handle this situation by your self:

My courses and/or recipes do not show:

1. We know the question is silly - but are you logged in with the email that you actually bought the products with?

2. Yes, it is the right email - log out and log in again.

3. Yes, it is the right email - please refresh your cache (browser history) - log out and log in again.

4. Still do not work?

Sorry for this - just push the button below and we will assist you to get it right.

Update my payment method for my Membership and/or Subscription

Yes, life is great and most of the times automatic ... but you know, sometimes you need to make changes. If you need to swoop card or payment method that is connected to your Chef Jungstedt Subscription - please follow the steps below:

1. Log in to you Chef Jungstedt account.

2. Click on your initials and/or profile picture in the top right corner.

3. Click on "Manage My Profil"

4. Push the tab "Billing & Subscription"

5. Go to your email to get your Cofirmation Code, that will give you access to the page

- if you by any chance in the past have Unsubscribed from Chef Jungstedts Emails, you will not be able to get the confirmation email, reach out to Chef Jungstedt by pushing the "I need more assistance" in the bottom of this page and we will take it from there.

6. On this page you will find three dots to the right of your Membership and/or Subscription - click on the dots

7. Click on the "Share Update payment Link" and copy the link that appears on the screen

8. Open a new browser tab and paste the link in - follow the steps on the screen.

Please push the "I need more assistance" in the bottom of this page if it by any chance will not work.

Upgrade - get your own personal code to upgrade

When you have purchased a course, recipe or product and get hold of the quality of our products - you might start to consider an update to a Package and/or a Membership.

Reach out to us through the Support form and state your case - and we will provide you with a code.

Click here to get to the Support From ->

I need an receipt and/or an invoice for my company

If you are looking for you receipt of a purchase - please follow this steps:

1. Log in to you Chef Jungstedt account.

2. Click on your initials and/or profile picture in the top right corner.

3. Click on "Manage My Profil"

4. Push the tab "Billing & Subscription"

5. Go to your email to get your Cofirmation Code, that will give you access to the page

6. Look for the Transaction tab - there you should find all you need.

But I need a Invoice for my Company:

Please push the "I need more assistance" in the bottom of this page.

Do add all the info (company name, adress, VAT-number etc.) in the form.

Tell us what products you need to have an invoice for and we will send you a PDF in return.

The videos is lagging or and/or not showing

Sometimes the videos or courses get stuck - sorry to say - that´s the modern life.

But how do we get around and fix this is the best way?

1. Refresh the page

2. Log out and log in on the platform

3. Clean your browsers cache (history) and log in to the platform again.

4. If you still cant get it working, please switch browser and/or device - just to see if its the platform or browser/device issue.

5. If all of the above do not work - click the contact button below and we will have a look at it as soon as possible.

I have questions regarding the course content

If you have questions regarding the courses content, recipes or the products, please use our Private Community that you will find when you log in.

You got your spot to the Community when you did purchase your product - start to scan through the forum - maybe the question has been answered before - after that write your question and someone will most likely get back to you with an answer.

Good luck.

Where is the PDF:s that Chef is talking about?

Some of the courses that you see on this platform was made for another platform. During the move we did put all the information in the course text or in the combines cheat PDF.

That's why Chef's telling you to look in the PDF's - but there is none.

Hope you understand.

How do I cancel my subscription?

Some times you need to make a rough decision - then you are able to cancel your subscription when ever you want.

If you want to cancel your Chef Jungstedt Subscription - follow this steps:

1. Log in to you Chef Jungstedt account.

2. Click on your initials and/or profile picture in the top right corner.

3. Click on "View or Edit Profile"

4. Push the tab "Billing & Subscription"

5. Go to your email to get your Cofirmation Code, that will give you access to the page

6. On this page you will find three dots to the right of your Membership and/or Subscription - click on the dots

7. In this menu you will be able to cancel.

8. Cancel

If you by any chance want to get back in again, no worries - you are always welcome back.

Thank you.

Going to Stockholm for Masterclass and/or visit?

Transport from/to Arlanda Airport

From/to Arlanda Airport

From Arlanda in to Stockholm. There is several ways to travel, all depends on how comfy and in a hurry you are:

- Taxi - the fee from Arlanda should be a fixed one around 75$/€ - please look out for scamers.

- Airbuses (Flygbusarna) - take you into the city with in 45 minutes for around 12 $/€ - you will get a discount of 20% if you buy return ticket at once - read more by clicking here

- Public Train - will take you to Stockholm central with in 45 minutes and will cost you 12$/€ + 4 $/€ - find more info here

Accommodation in Stockholm

Stockholms is a very beautiful city and if you would like to live in the center, where you can find a lot of great hotels and hostels, it will only take you approximately 30 minutes to get to the studio by Subway and local train.

Do use what ever homepage you will to find the best hotel in the city of Stockholm.

If you prefer to live close to the studio in Sickla, Nacka - with only one minute walk form the studio, we would recommend anyone of this two hotels:

- Clarion Hotel Tapetfabriken

- Profil Hotels by Ligula

Transport in Stockholm (Public transport & Taxi)

Stockholm have a really well built Public Transportation net.

It can take you fast from a to b, both inside but also outside of Stockholm.

Please do use this page SL.se to read more about how you can move with subway, train or bus in our city.

When it comes to taxi, please be aware we have some drivers that is NOT good.

To be sure to not be cheated on, please use one of the following brands:

- Stockholms Taxi - do look it really says Stockholms Taxi, some brands are very simular.

- Sverige Taxi - they are yellow, but once again - see to that it is really this brand.

- Uber and Bolt - if you have the app, it works here as well.

Restaurants in Stockholm

We recommend to eat at our friends Jim & Jacobs restaurant Copine. Behind the kitchen in this restaurant Chef once started his proffessionel way to where he is today.

Other than that we will supply you with recommendations for restaurants if you would like to have any. Other than that Google is the best friend in need for this typ of sport.